Most common support requests from our clients

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Our Digital marketing team in cornwall ontario provides leading web design services

Support plays a big part in our daily life here at Webtech and it only makes sense to share some of the inside details of what we do on a regular basis to help our clients. 

In that vein, we asked our support team to share some of the most common requests we receive from our clients over the last quarter.

Here are the top three most common request types we receive through our direct support channel included in all our plans.

Starting us out at number three, it’s ‘email account’ changes.

Typically, we see requests come through to remove, forward, or add a new mailboxes to our client’s accounts. And given the range of services available for email, it’s a good thing we have a solid skillset so we can best advise our clients on how to handle different situations that come up.

For example, what should you do if a client-facing team member suddenly leaves the company? Or should you provide a branded email address for outside contractors working closely with your company?

Number two is ‘Technical support’ for Domain, DNS or redirect requests.

These requests are a bit more tricky and that’s when we lean in to our 10 years of experience in web and WordPress tech to guide use through what needs to be done. We also work directly with other partners to resolve issues like updating or adding authentication DNS records for self-hosted email services. 

And coming in the top spot for last quarter was ‘Content updates’.

It’s no surprise that this consistently comes in as the most frequent support request category and it’s primarily because this is the most common issue prior to our clients signing up with our service–lack of access to make quick updates to the content of their website.

Any of this sound familiar? Are you struggling with a couple of these in your team?

We can help 🙂

Check out our support page for more info on how we can help.

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